Borderfree FAQ

What is Borderfree?

Borderfree is a global e-commerce solution that allows us to present our International shoppers with competitive international shipping costs.

When you place an order requiring International delivery, your contract is with Borderfree and not with Brooks Brothers. Although you will be browsing products and merchandise on the Brooks Brothers website, any purchase that you make with a shipping address outside of the United States will be made and completed directly by Borderfree, who is responsible for the placement of your order and its delivery.

Please note that international purchases will be subject to Borderfree's Terms & Conditions and Privacy Policy available through the links below.

• Terms & Conditions: https://www.borderfree.com/#/tc
• Privacy Policy: https://www.borderfree.com/#/privacy/en_us

What countries are shipped to by Borderfree, Inc?

*Shipping price will be converted based on your local currency. Offer applies to only those items available for immediate shipment internationally. Not valid on previous purchases. Void in areas where prohibited by law. No cash value except where prohibited. Details of the offer are subject to change.

**Delivery Time is in business days. Shipping can take even longer pending item availability at our warehouse. Black Fleece purchases can take up to 20 business days. Italy's Standard Delivery timeline is 12-20 days.

***Denotes Standard Delivery

When am I billed?

Are there any additional costs that will be due upon receipt of my order?

For other countries serviced by Borderfree (see above), no there are no additional costs due upon receipt of your order. When you check out with our e-commerce partner, Borderfree, you will be provided with a guaranteed order and shipping total. This amount will include any duties, customs tariffs, value added taxes and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased. Our partner, Borderfree, will determine and guarantee the amount of such duties, tariffs and taxes applicable to your purchase and include these amounts in your total at checkout. The total at checkout will be exclusive of any surcharges that may be imposed by the issuing bank of the credit card you use on transactions with companies domiciled in the United States."

How long will it take to receive my order?

What is the International return policy?